What are the responsibilities and job description for the Customer Operations Manager position at IKEA?
Why we will love you
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
As a Customer Operations Manager, leading customer operations and strategy implementation, you will:
Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience.
Set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience.
Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.
Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the Customer Operations experience.
Ensure implementation of working routines, competence development and Retail Topic Review and compliance.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
As a Customer Operations Manager, leading customer operations and strategy implementation, you will:
Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience.
Set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience.
Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.
Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the Customer Operations experience.
Ensure implementation of working routines, competence development and Retail Topic Review and compliance.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Salary : $77,041 - $112,036
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