Warehouse Operations Manager (Cold Storage)

Job Summary:

We are seeking an experienced Operations Manager with a strong background in cold chain supply and warehouse distribution. The ideal candidate will possess robust financial acumen in forecasting and budgeting, along with proven expertise in managing a fast-paced work environment. This role requires a hands-on leader who can efficiently oversee day-to-day inventory, receiving, and shipping processes, while ensuring compliance with food safety standards and optimizing labor management to meet key performance indicators (KPIs).

Key Responsibilities:

• Warehouse Management: Oversee daily warehouse operations, ensuring efficient inventory management, receiving, and shipping processes. Maintain inventory accuracy of 99% or better.
• Financial Oversight: Develop, monitor, and manage budgets and forecasts related to warehouse operations. Establish and track KPIs to meet or exceed financial and labor management goals.
• Team Leadership: Manage employee schedules and PTO through established payroll systems. Identify and promote standout team members while hiring to maintain productivity.
• Food Safety Compliance: Ensure compliance with food safety requirements, including BRCGS, SQF, HACCP, and OSHA regulations. Manage the blast freezing process to meet FSIS requirements.
• Process Improvement: Draft, train, and implement policies and procedures to ensure compliance with customer and industry standards. Troubleshoot inventory discrepancies and oversee corrective actions for customer claims.
• Technology Utilization: Proficiently use Warehouse Management Systems (WMS) and RF scanning technologies to optimize operations. Perform daily yard checks and refrigeration system checks to ensure optimal conditions.
• Communication and Reporting: Maintain clear communication with the General Manager and provide timely updates on operations. Establish a daily cadence with the warehouse team focusing on safety and workload.
• Customer Interaction: Effectively communicate with customers, maintaining professional etiquette and resolving issues as they arise.
• Additional Duties: Be available to fill in for the General Manager when needed and travel to other locations if required.

Qualifications:

• 5 to 10 years of experience in a fast-paced cold storage warehouse environment.
• Strong financial skills, including a solid understanding of business mathematics and budgeting.
• High school diploma or higher education is required; further qualifications in logistics or operations management are a plus.
• Valid driver’s license.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal and communication skills, with the ability to present clearly in group settings.
• High level of attention to detail, self-starter attitude, and strong time-management skills.
• Ability to work weekends, especially during startup phases, and travel as necessary.
• Proven ability to motivate teams, drive performance, and advocate for company policies and goals.