What are the responsibilities and job description for the Warehouse Customer Service Representative position at iJility?
We are seeking a dedicated Warehouse Customer Service Representative (CSR) to join our logistics team at iJility. This role supports both customers and warehouse operations by ensuring clear communication, accurate data handling, and smooth logistics coordination. The ideal candidate has customer service experience, is comfortable working in a warehouse environment, and is proficient with Microsoft Office tools.
- Pay: $20.00 per hour
- Shift: 7:00am - 4:00pm
- Schedule: Monday - Friday
Duties
- Respond promptly and professionally to customer and internal inquiries via phone and email
- Support warehouse and logistics operations by coordinating order status, documentation, and scheduling
- Enter and maintain accurate data using Microsoft Excel, Outlook, and internal systems
- Communicate with drivers, warehouse staff, and customers to ensure timely and accurate service
- Track shipments, resolve issues, and follow up as needed
- Maintain organized records and documentation for reporting and operational purposes
- Provide excellent customer service while working in a fast-paced warehouse setting
- Assist with additional logistics or customer service tasks as required
Skills
- Previous experience in customer service, logistics, or warehouse support roles
- Strong communication and interpersonal skills
- Bilingual is preferred but not required
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Accurate data entry and strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Customer-focused mindset with problem-solving abilities
- Logistics or warehouse experience preferred
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person