What are the responsibilities and job description for the Restoration Contents Manager position at IICRC?
Replies within 24 hours
Benefits:
Make a Difference. Lead a Team. Restore More Than Property.
SERVPRO Team Toft is looking for an experienced and motivated Restoration Contents Manager to lead our contents restoration operations. This position is responsible for managing daily department operations, overseeing employees, ensuring customer satisfaction, and driving production and profitability.
This is an active, hands-on management position. We are looking for someone who can lead a team, manage projects, and isn't afraid to roll up their sleeves and work alongside their crew when needed.
If you have experience in contents cleaning, restoration, or production management and enjoy developing people while delivering quality results, we want to hear from you!
What You'll Be Responsible For
Department Management & Operations
This position involves both office and field work, including regular jobsite visits and hands-on production activities.
Requirements Include:
At SERVPRO Team Toft, we believe in developing our people, supporting our teams, and delivering outstanding service to our customers. This is an opportunity to take ownership of a department, build a strong team, and make a meaningful impact on our continued growth.
If you're a hands-on leader who understands restoration and knows how to get results through people, we encourage you to apply!
Benefits
Starting Day 1
50% Employer-Paid Health Insurance (Blue Cross Blue Shield)
401(k) with up to a 4% Company Match
$1,000 Annual Work Anniversary Bonus (paid each year)
Employment Requirements
All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process.
Each SERVPRO® Franchise is independently owned and operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC.
Compensation: $60,000.00 - $70,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Benefits:
- On Site Fitness/ Gym
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
Make a Difference. Lead a Team. Restore More Than Property.
SERVPRO Team Toft is looking for an experienced and motivated Restoration Contents Manager to lead our contents restoration operations. This position is responsible for managing daily department operations, overseeing employees, ensuring customer satisfaction, and driving production and profitability.
This is an active, hands-on management position. We are looking for someone who can lead a team, manage projects, and isn't afraid to roll up their sleeves and work alongside their crew when needed.
If you have experience in contents cleaning, restoration, or production management and enjoy developing people while delivering quality results, we want to hear from you!
What You'll Be Responsible For
Department Management & Operations
- Oversee daily contents department operations, projects, and production schedules.
- Manage customer relationships and ensure an exceptional customer experience.
- Develop project scopes, prepare estimates, and obtain customer/client approvals.
- Schedule employees, coordinate resources, and manage project timelines.
- Monitor departmental expenses, equipment, supplies, and inventory.
- Maintain accurate job documentation and communicate with customers, clients, and internal teams.
- Monitor production efficiency, revenue, and profitability.
- Lead, supervise, and develop contents restoration personnel.
- Train employees on proper cleaning procedures, equipment operation, and quality standards.
- Assist HR with recruiting and staffing needs.
- Establish expectations and hold employees accountable for performance.
- Promote a safe, organized, and productive work environment.
- Perform and oversee contents pack-outs, inventory, cleaning, processing, deodorization, storage, and pack-backs.
- Operate and maintain contents cleaning equipment.
- Select appropriate cleaning methods and products based on the type and condition of materials.
- Work alongside assigned crews when production demands require additional support.
- Ensure customer belongings are properly handled, tracked, cleaned, and restored to quality standards.
- High school diploma or GED required; college degree preferred.
- Minimum 3 years of operations experience.
- Minimum 1 year of management or supervisory experience.
- At least 2 years of experience in cleaning, contents restoration, or construction.
- Industry certifications are strongly preferred.
- Strong leadership, communication, organization, and problem-solving skills.
- Knowledge of cleaning techniques, restoration equipment, and contents processing.
- Ability to manage multiple projects and changing priorities.
- Willingness and ability to perform hands-on contents cleaning and restoration work.
This position involves both office and field work, including regular jobsite visits and hands-on production activities.
Requirements Include:
- Ability to lift 50 pounds independently and occasionally up to 100 pounds with assistance.
- Ability to stand, walk, bend, climb, push, pull, and carry equipment and materials.
- Ability to work around cleaning chemicals, dust, smoke residue, and varying environmental conditions.
- Ability to wear required personal protective equipment, including a respirator when necessary.
- Monday–Friday, 7:00 AM–5:00 PM.
- Approximately 45 hours per week.
- Additional hours, evenings, and weekends may be required based on business needs.
- Primarily local travel, with occasional out-of-area or overnight travel.
At SERVPRO Team Toft, we believe in developing our people, supporting our teams, and delivering outstanding service to our customers. This is an opportunity to take ownership of a department, build a strong team, and make a meaningful impact on our continued growth.
If you're a hands-on leader who understands restoration and knows how to get results through people, we encourage you to apply!
Benefits
Starting Day 1
- $1,500 Employee Referral Bonus
- Six Paid Holidays
- PTO (up to 11 accrued days annually)
- On-site gym/fitness room
- Uniforms, tools, and PPE provided
50% Employer-Paid Health Insurance (Blue Cross Blue Shield)
- Dental Insurance
- Vision Insurance
- Heritage Family/ Global Life Supplemental Benefits
401(k) with up to a 4% Company Match
- Profit Sharing
- Career Advancement Opportunities
$1,000 Annual Work Anniversary Bonus (paid each year)
Employment Requirements
All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process.
Each SERVPRO® Franchise is independently owned and operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC.
Compensation: $60,000.00 - $70,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $60,000 - $70,000