What are the responsibilities and job description for the Overnight Manager position at IHOP?
.The IHOP Overnight Manager reports directly to their General Manager. The overnight manager will be scheduled between the hours of 8 PM and 6 AM including weekends and holidays. He or she directly supervises IHOP restaurant's employees on their shifts. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
Requirements and Responsibilities:
• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationships with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety, sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
• Available to work nights, weekends, and holidays between the hours of 8 PM and 6 AM.
Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
National Restaurant Association Apprentice Program which earns College Credits
Paid Vacation
Regular Performance Reviews with pay increases
Meal Program
Family Meal Discounts
Full Insurance
Bob Leonard Scholarship Program
Paid Holidays
Paid Vacation
Paid Weekly/Direct Deposit
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and much more. And no matter what menu items our customers order, there’s one ingredient that’s always constant — a smile.
When you work for IHOP restaurants we encourage you to, “Be the pancake you wish to see in the world!” Being a team member allows you to be something more than just a traditional employee. You help create smiles for the future. Join a team that encourages building lifelong friendships and memories.