What are the responsibilities and job description for the IHOP Server/Waiter/Waitress position at IHOP?
A qualified applicant believes in showing up to work on time, well-groomed with a clean uniform ready to work! They must work well with others, be self-motivated, reliable and have a strong work ethic. As a Server, you will have the opportunity to lead our guests through their IHOP experience with top notch service, menu knowledge and the highest level of hospitality. Our servers are the face of the IHOP brand so those with a knack for a smile on their face and a genuine care for the wellbeing of our guests will excel at this position.
DUTIES AND RESPONSIBILITIES
• Develop and maintain professional functional working relationships with IHOP Team Members and guests.
• Execute the “Server Guidelines to Great Guest Service” per IHOP SOP to ensure a high-quality guest experience, including the use of technology to take orders, etc.
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
• Communicate guest food orders and service requests in an accurate and timely manner.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, or acting Supervisor.
• Stock and rotate all needed supplies in the service areas and dining room.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a
Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member must spend virtually their entire shift on their feet, with regular prolonged standing, remaining upright within minimal seating; continuous walking navigating tight spaces, dining rooms and high-traffic kitchen corridors and moving quickly and pivoting safely while balancing objects in a high-stress restaurant environment. The Team Member regularly must lift and/or up to 40 pounds and occasionally lift and/or move up to 50 pounds, including heavy utilization of trunk rotation.
LANGUAGE SKILLS
Must possess good communication skills to accurately interpret kitchen recipes, company training programs, and follow company safety guidelines. The role requires the ability to understand spoken English instructions clearly and collaborate effectively with teammates during fast-paced shifts. Additionally, they must read English proficiently enough to process guest food orders, handle ticket modifications, and maintain seamless team operations under pressure.
Disclaimer: This job description does not constitute an employment agreement between the company and employee. It is subject to change by the company as the needs of the company and requirements of the job change. This position is considered an hourly position, state minimum wage pay. Side work to be assigned by location/state, per state guidelines.