What are the responsibilities and job description for the Host position at IHOP?
Job descriptions:
Since 1958 IHOP has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events and more. No matter what menu items they order, there's one ingredient that's always constant - a smile. We've seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP. Because we know the shortest distance between two people is a smile. A qualified applicant believes in showing up to work on time, well groomed with a clean uniform and ready to work. Come join us!
We are looking for a Host with remarkable hard skills and engaging people skills. The right person for this job should be able to multitask. Our restaurant prides itself in providing excellent service, great food, and a clean restaurant. To help our restaurant provide a pleasurable dining experience the following responsibilities along with attentiveness, patience and a positive attitude are required.
Responsibilities of a Host:
- Greeting, seating and escorting guests to their tables with a smile and welcoming comments
- Open doors for guests arriving and departing
- Accommodating any special needs of a guest ie; boosters, highchairs, disabilities
- Process To-Go orders
- Manage wait lists when the restaurant is busy
- Providing menu recommendations and additional information such as our specials
- Up Selling additional products when appropriate
- Taking orders
- Communicating order details to the kitchen staff
- Delivering food and beverages in a timely fashion to curb side pick up guests
- Cleaning and maintaining the appearance of the restaurant
- Providing exceptional customer experience
- Answering the telephone per SOP
Host Job Requirements:
- Prior experience as a host is a plus
- Must showcase teamwork and communications skills
- Must be able to handle money transactions responsibly
- Must be able to multitask and act quickly
- Must be able to work weekends and holidays
- Must be a team player
- Must have an active Food Handler's Card
Benefits:
- Competitive pay
- Flexible hours
- Training
- Real advancement opportunities
