What are the responsibilities and job description for the Host | Hostess position at IHOP?
Summary:
Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience.
Essential Duties and Responsibilities:
- Develop and maintain professional functional working relationships with IHOP Team Members and guests.
- Greet guests as the enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
- Rotate station seating to ensure the quality of guest service.
- May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
- Handle cash in an accurate and responsible manner.
- Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
- Answer the telephone, take messages and take and complete all To Go orders.
- Maintain guest checks in numerical order.
- Maintain a waiting list as necessary.
- Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
- Perform cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.