What are the responsibilities and job description for the General Manager position at IHOP?
IHOP General Manager
Job Description
Department: IHOP General Manager
Reports To: Restaurant Area Manager
Job Summary
The General Manager directs the operation of an assigned unit by performing the duties outlined below
Essential Duties and Responsibilities
Develop and maintain professional functional working relations with team members, corporate, and regional team members as well as guests
Manage the restaurant floor and focus on regular contact with guests.
Comply with all federal, state and local regulations
Recruit, train, and retain Team Members. Maintain turnover within acceptable limits.
Ensure food is in compliance with SOP
Ensure adequate levels of food and supplies. Order food and supplies on a timely basis and keep inventory to a minimum with no out of stock items.
Ensure the proper operational condition of equipment, building structure, and premises according to federal, state and local regulations and SOP. Keep appliances and equipment well maintained. Keep small wares, glassware's, and china adequately stocked.
Complete all required reports and paperwork. Handle paperwork accurately and on a timely basis.
Perform other duties as assigned.
Supervisory Responsibilities
Directs and supervises Assistant Manager, Crew Chief, and restaurant hourly Team Members at assigned unit. Responsible for the overall direction, coordination and evaluation of the company unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsible for interviewing, hiring, and training team members; planning, assigning and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems.
Teamwork and Communication
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner.
Directs and supervises Assistant Manager, Crew Chief, and restaurant hourly Team Members at assigned unit.
Cleanliness
Maintains a high standard of cleanliness.
Maintain interior and exterior appearance of restaurant
Ensure sanitation practices are maintained according to federal, state and local regulations. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained. Enforce and monitor deep cleaning schedule. Train Team on proper personal hygiene and food handling.
Occupational Health & Safety
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury.
Requirements
- Must be at least 18 years of
- Physically capable of standing for long
- Ability to read, write and speak English
- Must be will to cover shifts when
- Must be willing to work evenings, weekends, and holidays as
- Must pass background
Disclaimer:
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Brand: IHOP
Address: 133 Twin Rocks Road Lake Ariel, PA
Property Description: 28H-IHOP-Lake Ariel, PA
Property Number: 28