What are the responsibilities and job description for the General Manager position at IHOP?
Job brief
We are looking for a General Manager to oversee all staff, budgets and operations of the local IHOP.
General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.
Ultimately, you’ll help our company grow and thrive.
Responsibilities
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Requirements
- 1-2 years of previous fast casual restaurant experience, experience in management preferred
- Some understanding of P&L interpretation and management to influence profitability
- Ability to prioritize own and others’ work and time to meet deadlines and objectives
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends and holidays
- Problem-solving aptitude
- BSc/BA or MSc/MA in Business or relevant field is a plus
IHOP Benefits
- Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)
- 7-weeks of training to set you up for success
- Eligible for a quarterly operational performance bonus
- 401k
- Paid time off
- Free meals while working
- Opportunities to advance your career and grow the IHOP brand
We at Sun Holdings, Inc. are committed to delivering a “Cut-Above” restaurant experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.