What are the responsibilities and job description for the General Manager position at IHOP?
What do you seek in your career path? An opportunity for growth? A chance to succeed? A fun, exciting social environment? Blending all of these together is the difference between a good job and a great career. At IHOP You'll discover a balance between work life and personal life, as well as a wealth of benefits for your health, future, family and happiness.
We strive to encourage, enrich and celebrate our associates every day. Why? It's simple-we found it's the best way to help people reach their potential. It all starts with our inclusive culture, which welcomes and embraces our collective differences...and the strengths these differences create.
If this sounds like the kind of workplace you would enjoy, please apply now!
Responsibilities include:
- Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant’s current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
Qualifications are:
- High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
- Basic computer skills including Email, MS Excel, MS Word is required
Benefits
- Competitive Pay
- Flexible Hours
- Extensive Training
- Meal Discounts
- Real Advancement Opportunities