What are the responsibilities and job description for the Customer Service Representative position at IHire Employment Services?
- Provide exceptional customer support through effective communication and phone etiquette.
- Assist clients with inquiries and resolve issues promptly while maintaining a high level of client services.
- Perform data entry tasks accurately and efficiently using Microsoft Office and other computer tools.
- Engage in outbound calling to follow up on customer needs and promote sales opportunities.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Proficient in English with strong communication skills
- Experience in customer support, data entry, and client services
- Excellent phone etiquette and data entry abilities
- Familiarity with Microsoft Office and general computer skills
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information and assist with questions regarding products, services, and policies
- Provide exceptional customer support through effective email communication and phone etiquette.
- Prepare and submit responses to customer requests for quotes.
- Process customer purchase orders and provide status updates on deliveries.
- Resolve customer complaints and provide appropriate solutions or alternatives
- Maintain a high level of product knowledge to offer informed solutions to customers
- Document and update customer records in our database in accordance with compliance guidelines
iHire Employment Services is dedicated to offer you a Career with great pay, good benefits and long term- temp to hire positions.
Salary : $17 - $18