Project Manager

Institute for Healthcare Improvement

Project Manager

About IHI

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

As an integral IHI team member, the Project Manager is responsible for working with a team to plan and successfully implement a set of projects. This includes the day-to-day management of all operations and interactions within a given project. The Project Manager works closely with internal IHI teams, faculty, customers, and other stakeholders (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide.

Position Responsibilities:

Responsibilities include but are not limited to the following:

• Design, develop, and drive project workplans to achieve desired results
• Ensure the delivery of high-quality work products in a timely manner
• Plan, implement, and monitor all project workstreams
• Develop and manage project budgets to meet financial goals
• Produce budgetary reports to IHI management, including escalation of risks and problem solving to meet current and future objectives
• Collaborate with internal stakeholders to manage and improve standard organizational processes, such as faculty contracting, accreditation, and results reporting
• Collaborate with faculty and other project staff to design and revise content offerings and supporting materials
• Plan project activities, including in-person meetings, teleconferences, and web seminars
• Build and proactively manage relationships with customers, partners, funders, and faculty
• Proactively serve as the communication link between project teams (directors, faculty, improvement advisors, IHI staff), IHI Management, customers, and other IHI departments on progress, risks and mitigation strategies, and successes
• Oversee knowledge and document management processes for projects, including connecting across the organization
• Act as a "steward of improvement,"' using quality improvement tools to continuously improve all processes
• Facilitate internal and external (when appropriate) project meetings to meet desired outcomes
• Proactively manage and adjust their portfolio of projects and responsibilities given workload changes, timelines, and organizational priorities
• Effectively delegate to and develop associate project managers, and other staff, serving as coach/mentor when appropriate
• Write and edit reports and publications for internal and external use
• Support the business development process by contributing to proposal or scope of work development

Position Knowledge, Skills and Abilities:

• Strong budgetary and financial management skills
• Ability to think strategically, understand the big picture and proactively identify next steps
• Ability to optimize systems and resources to achieve deliverables
• Ability to navigate difficult situations, including seeking input, escalation, and problem solving
• Ability to meet programmatic goals (financial, customer satisfaction, project results)
• Effective decision-making skills
• Ability to manage up and adapt approaches to meet project goals
• Ability to build, lead, and motivate effective teams
• Ability to work independently and manage self towards goals, while being a genuine "team player"
• Willingness to undertake tasks at all levels when necessary
• Excellent communication skills (both interpersonal and written)
• Effective facilitation skills
• Continuous improvement mindset
• Ability to balance multiple projects and teams and prioritize effectively
• Ability to work in a fast-paced, sometimes ambiguous, environment
• Establishes and maintains effective and trusting relationships with key stakeholders (e.g., customers, funders, partners, vendors, IHI staff)
• Uses diplomacy and tact when participating in difficult conversations
• Works through complicated project deliverables with internal or external team members
• Strong organizational skills to document meeting action items, track progress, and ensure accountability by following up with team members to drive completion of tasks and dealing with aggressive timelines
• Ability to organize, facilitate, and manage web-based (Zoom and Microsoft Teams) meetings, ensuring productive discussions, engagement, and clear communication among diverse stakeholders
• Demonstrates ability to work effectively across diverse cultural contexts, adapting to different values, communication styles, and work practices to foster inclusive collaboration and mutual understanding
• Ability to learn and use new systems and technology

IHI Values and Culture

• Commitment to IHI Values of courage, love, equity, trust, and impact
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree required or equivalent
• Three to five years of previous work experience in a professional environment
• Proficiency with Microsoft Word, Excel, PowerPoint
• Fluency in Portuguese, Spanish and English

• Experience in health care

Preferred

• Live and be legally able to work in Colombia
• Prior project management experience

Physical Attributes:

• Ability to sit for extended periods: Capability to work at a desk for long durations
• Manual dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
• Visual acuity: Ability to read and view a computer screen for extended periods
• Hearing and speaking: Clear communication over phone and video calls
• Environment setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
• Lifting: Occasionally requires lifting up to 25 lb / 11.5 kg as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

For job description in Spanish please email employment@ihi.org