Operator PBX IHG Hotels

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

At IHG Hotels® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile
  
  

Duties and Responsibilities

FINANCIAL RETURNS

• Notify management of any malfunctioning telephone equipment or accessories.
• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
  
  

PEOPLE

Guest Experience

• Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.
• May provide wake-up calls to guests rooms if this is not an automated phone system function.
• Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
• Provide callers with local directions and general information in a courteous and accurate manner.
• Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
  
  

RESPONSIBLE BUSINESS

• May operate in-house paging system as well as serve as base communications with security and maintenance departments.
• Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.
  
  

Qualifications And Requirements

Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.
  
  

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and callers;
• Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
• May be required to work nights, weekends, and/or holidays.
  
  

Rate of pay for this role is $18.00/hr.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.