Manager, Loyalty Performance Enablers (Mindset)

We are seeking a Manager for Loyalty Performance Enablers (Mindset) to embed loyalty across IHG and drive loyalty performance. In this role, we’re looking for an expert to play a critical role in fostering a strong loyalty culture among IHG’s internal audiences (owners, hotel teams & corporate employees), building advocacy and pride through impactful and strategic mindset initiatives. Additionally, this role will support key training programs, sustainment tools and communications. The ideal candidate will be passionate about helping our hotels and IHG colleagues learn about IHG One Rewards, plus will have a creative and/or communications background to be successful.

Your day to day:

• Develop, communicate and/or implement initiatives that drive performance and build a loyalty mindset amongst internal colleagues; this includes things like training, communications, and culture-building projects.
• Coordinate and execute all aspects of projects and content development; including things like presentations, creative assets (e.g. posters, videos), sustainment tools and frameworks, and more. Includes tasks like strategic planning, project management, writing, agency management, creative reviews & feedback tracking, and more. 
• Monitor performance and activity across the loyalty performance enablers landscape and make appropriate recommendations as necessary. Jump in to support priorities and bold moves as needed, which may include developing and writing bite sized learning content & tools (e.g. guides, IHG Climb content)
• Act as a liaison with stakeholder teams to influence successful implementation of initiatives. Develop and maintain excellent working relationships across all functions at all levels to ensure maximum benefit from programs and communications. 
  
  

What we need from you:

• 8 years’ progressive work-related experience in marketing, advertising, and/or hotel industry experience related to sales and/or brand marketing, with demonstrated proficiency in multiple disciplines/processes related to the position.  
• Demonstrated project management experience in organizing, planning and executing large-scale marketing projects from conception through implementation and evaluation. 
• Effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Ability to develop and present through impactful story telling.
• Demonstrated creative problem solving ability and demonstrated creative thinking skills as evidenced by prior campaigns. 
• Demonstrated collaboration skills and to ability to engage people in the discussion about the customer journey and the future loyalty vision with cross-functional, globally dispersed teams. 
• Demonstrated loyalty knowledge and understanding of IHG One Rewards and the hotel landscape. 
  
  

  

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $58,844 to $110,000. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. 

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.