What are the responsibilities and job description for the Guest Relations Manager - Crowne Plaza Atlanta Perimeter at Ravinia position at IHG Hotels & Resorts?
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
The salary range for this role is $58,000 - $64,000. This position may be eligible for bonus pay.
Key Accountabilities
People
The Guest Relations Manager will report to The Front Office Manager.
Key Skills & Experiences
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
The salary range for this role is $58,000 - $64,000. This position may be eligible for bonus pay.
Key Accountabilities
People
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
- Ensure that rooms are blocked for VIP guests according to past history, rate, or preference. Verify Ambassador and Priority Club status for arriving guests. Check VIP rooms for final arrival. Meet and greet all VIP’s upon arrival and departure.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Front Office, Reservations, Accounting, Food and Beverage, Housekeeping, and Maintenance.
- Ensure your front office team delivers a great service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
- Perform other duties as assigned. May also serve as manager on duty.
The Guest Relations Manager will report to The Front Office Manager.
Key Skills & Experiences
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
- Other languages preferred
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Salary : $58,000 - $64,000