General Manager - InterContinental DC, The Wharf

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.
  
  

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.
  
  

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
  
  

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.
  
  

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.
• Other languages preferred.
  
  

What We Offer

The annual base salary range for this role is $235,000 to $280,000 USD.

We offer a comprehensive benefits package that includes paid time off, medical, dental and vision coverage, a 401(k), and additional benefits for eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.