What are the responsibilities and job description for the Medical Receptionist - Gastroenterology position at IHA?
Employment Type
Full time
Shift
Day Shift
Description
Position Purpose:
As a Business Services Representative in our welcoming Gastroenterology outpatient office, you’ll be the first friendly face our patients see and the voice that makes them feel cared for from the very first phone call. In this vital role, you’ll help keep our practice running smoothly by greeting patients, answering phones, scheduling appointments, and managing important front desk operations like patient registration, insurance verification, and collecting copays. You’ll also support our clinical team with tasks like pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes. If you love creating a warm, organized environment and making a difference in a patient’s day, we’d love to meet you!
What You Will Do
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Day Shift
Description
Position Purpose:
As a Business Services Representative in our welcoming Gastroenterology outpatient office, you’ll be the first friendly face our patients see and the voice that makes them feel cared for from the very first phone call. In this vital role, you’ll help keep our practice running smoothly by greeting patients, answering phones, scheduling appointments, and managing important front desk operations like patient registration, insurance verification, and collecting copays. You’ll also support our clinical team with tasks like pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes. If you love creating a warm, organized environment and making a difference in a patient’s day, we’d love to meet you!
What You Will Do
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
- Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
- Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
- Schedules patient appointments based on department protocols in order to maximize provider productivity.
- High school diploma or equivalent
- Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
- Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.
- Day Shift. Hours may vary
- Great benefits effective day 1!
- Patient-centric environment
- Career growth and advancement potential
- Diverse and inclusive culture
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.