What are the responsibilities and job description for the Houseman- Charleston Marriott Town Center position at IH Charleston MGMT LLC?
About This Job
The Houseman plays a vital role in creating an exceptional experience for every guest at the Charleston Marriott Town Center. This position supports the daily operations of our hotel, ensuring public areas are pristine and supplies are readily available. You contribute directly to guest comfort and satisfaction, working behind the scenes to maintain our high standards of hospitality. Your efforts ensure a clean, safe, and well-stocked environment for both guests and staff.
Job Duties and Responsibilities
- Manages and transports linen, ensuring adequate supply for housekeeping and guest needs.
- Performs heavy lifting and moves furniture, equipment, and supplies as required for events, guest requests, or operational needs.
- Responds promptly and courteously to guest services requests, delivering items and assisting with inquiries.
- Maintains organized storage areas and manages supply inventory, ensuring all necessary items are stocked and accessible.
- Supports the housekeeping team by assisting with cleaning public areas, hallways, and common spaces, maintaining a high level of cleanliness.
- Adheres to all safety procedures and protocols, ensuring a safe working environment for self and others.
- Collaborates effectively with all hotel departments, fostering strong teamwork and communication.
- Demonstrates a strong commitment to hospitality and customer service in all interactions.
- Applies keen attention to detail when inspecting areas for cleanliness, organization, and readiness.
Required Qualifications
Education
- Possesses a high school diploma or equivalent.
Experience
- No prior experience is required; we train motivated individuals.
Knowledge/Skills
- Demonstrates strong customer service skills.
- Exhibits a positive attitude and strong work ethic.
- Understands and follows basic safety procedures.
- Works effectively as part of a team.
- Shows strong attention to detail.
- Communicates clearly and effectively.
Preferred Qualifications
- Previous experience in a hotel or hospitality environment.
- Familiarity with linen management or supply management.
Physical Requirements/Work Conditions
- Performs heavy lifting, regularly lifting and moving objects up to 50 pounds.
- Stands and walks for extended periods throughout the shift.
- Bends, stoops, kneels, pushes, and pulls frequently.
- Works in a fast-paced and dynamic environment.
- Navigates stairs and ramps as needed.