Order Fulfillment Representative I

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30 countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Responsibilities

IGT's Order Fulfillment Representative performs sales order processing of spare parts tickets. Duties include but not limited to researching customer requests, generating quotes, managing orders, planning and expediting shipments when necessary.

Other Speciffic Duties Include

• Processes high volume parts tickets with guidance.
• Works with Inside Sales and customers to ensure timely and accurate documentation and delivery of machines.
• Achieves expected levels of accuracy in accordance with Tier II Quality Objectives.
• Works directly with customers to ensure timely and accurate documentation and delivery of machines according to strict compliance regulations.
• Coordinates between IGT departments and customer regarding order status, compliance issues, product availability, pricing, documentation and delivery of parts.
• Performs additional duties as assigned.
  
  

Qualifications

Minimum Education:

• High School Diploma or equivalent
  
  

Years Of Experience

• 1 year of work experience preferably in a sales order administration or manufacturing customer service role
  
  

Other

• Proficiency in Microsoft Office Applications
• Self starter and ability to produce high level results without supervision
• Work well under pressure in a fast pace environment
• Strong customer service experience
• Professional phone etiquette
• Cross-functional team communication with internal and external partners
• High level attention to detail
• Casino industry experience preferred
• SAP experience preferred
  
  

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $20/hr – $24/hr USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com .