Chargeback Analyst - Las Vegas, NV

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30 countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

What You'll Do

• Process and maintain chargebacks, retrieval requests, and exception transactions with a high degree of accuracy.
• Verify and post financial transactions, including funds received, disbursed, and account activity.
• Compile, organize, and review documentation related to chargeback and retrieval cycles.
• Research customer account inquiries and analyze disputes to determine appropriate resolutions.
• Resolve financial disputes in accordance with cardholder and credit card association guidelines.
• Follow established procedures while meeting productivity, quality, and customer service expectations.
• Partner with internal teams to support efficient dispute resolution and operational excellence.
  
  

What We're Looking For

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.
  
  

Keys to Success

• Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
• Stay organized and effectively manage multiple priorities in a fast-paced environment.
• Demonstrate professionalism, integrity, and confidentiality in all interactions.
• Remain calm and solution-oriented when handling customer disputes or difficult conversations.
• Adapt quickly to changing priorities, procedures, and business needs.
• Collaborate effectively with teammates while working independently to resolve issues.
• Deliver exceptional customer service while adhering to company policies and compliance standards.
  
  

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $32,000 - $42,000 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And Compensation Is Just The Beginning. Our Total Rewards Program Is Designed To Support Your Success, Both Professionally And Personally, And May Include

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection
  
  

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.