What are the responsibilities and job description for the Customer Service Representative position at IGT Solutions?
Job description:
Role: Call Center Agent / Customer Service Representative (Reservation / Travel)
Location: Downtown Oklahoma City (Work from Office)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
- Training Period: $16.00/hr
- Post-Training: Increase to $17.00/hr
- After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Salary : $16 - $18