SOLUTIONS ENGINEER

Job Title

SOLUTIONS ENGINEER

Location

Dayton, OH US
Huntsville, AL US (Primary)
St. Louis, MO US

Category

Engineering

Job Type

Full-Time

Career Level

Experienced (Non-Manager)

Education

Bachelor's Degree

Security Clearance Required

TS/SCI

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.

 

Ignite is currently seeking a driven, detail-oriented Solutions Engineer to service as the primary technical point of contact for all product prospects, leads, and opportunities. The role will consist of designing and presenting customized technical solutions to meet new customer needs. The solutions engineer will conduct technical demos, troubleshoot, build proofs-of-concept, and act as a trusted advisor to ensure product fit and customer adoption. This position can be filled in Dayton, OH, Huntsville, AL, St. Louis, MO. Contingent on contract award.

 

Primary Duties:

• Ownership of the externally facing customer interactions to include demonstrations of the systems, briefings, onsite visits, consultations of capabilities
• Primary contact for all customers, being a primary point of contact until product implementation begins
• Manages the Customer Relationship Management (CRM) system
• Provide Teams/Zoom calls, Webinars, phone calls and technical briefs and documentation upon request
• Facilities collaboration with dedicated deployment/installation team
• Bridge the gap between customers and internal development teams by feeding user requirements and technical feedback back to developers.

Job Requirements

 

Job Requirements and Qualifications: 

• 5 years of experience in customer-facing, pre-sales, or technical implementation role
• Bachelor’s degree in computer science, information technology, engineering, or related technical field
• Strong knowledge of software, APIs, integrations, and network systems
• Ability to explain complex technical concepts to non-technical stakeholders
• US Citizenship
• Must have or be able to obtain a Top Secret Clearence

 

Preferred Qualifications:

• Previous project development and leadership positions
• Proficiency using REST APIs, data structures, and a strong understanding of system architecture
• Basic programming/scripting knowledge to customize demos and perform troubleshooting
• Understanding of the SaaS sales cycle and value-based selling
• Experience delivering technical demos
• Cloud-specific certifications or industry-recognized credentials

 

Security Clearance Requirements:  

Must have an active TS/SCI Security Clearance or the ability to obtain one.

 

Education Requirements: 

• Bachelor’s degree in relevant discipline.

 

Other Requirements: 

Must be a US citizen and be able to obtain and hold an active Security Clearance

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net