What are the responsibilities and job description for the Client Service Specialist - All Shifts position at Ignite Industrial Professionals?
Job Overview
Ignite Industrial Professionals is hiring several Client Services Specialist for our Client in the Groveport/Lockbourne area.
Shifts:
3rd: Mon-Fri 9:00pm - 5:30am
Essential Job Functions Of the Client Services Specialist:
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Records consistent problem areas
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Responses are predominately routine but may require deviation from standard procedures
- Other duties as assigned
Other Skills & Abilities of the Client Services Specialist
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Physical Requirements
- Job may require extended sitting or standing, use of standard office equipment.
Education & Experience
- High School Diploma or GED
- 2-4 years client service experience
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas
Job Type: Full-time
Pay: From $28.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $29