What are the responsibilities and job description for the Administrative Assistant/Data Entry position at Ignite Hope?
We are seeking a dependable and compassionate Administrative Assistant to support our Trauma Recovery Center (TRC), a trauma-informed program serving individuals impacted by violent crime. This role is often the first point of contact for clients and plays a key part in keeping services organized, accessible, and running smoothly.
The ideal candidate is detail-oriented, professional, and comfortable balancing front-desk responsibilities with scheduling and data tracking.
Key Responsibilities
- Answer incoming phone calls and respond to inquiries in a professional and trauma-informed manner
- Schedule, confirm, and manage client appointments for therapy, case management, and peer support services
- Greet clients and visitors and help maintain a welcoming, confidential environment
- Maintain accurate client records and administrative files in compliance with HIPAA
- Enter and track service data, outcomes, and program activity in electronic systems
- Assist with compiling reports for program monitoring and funder requirements
- Support general office operations, including filing, scanning, copying, and correspondence
- Communicate effectively with clinical and program staff regarding scheduling and administrative needs
Qualifications
- High school diploma or GED required (associate degree preferred)
- 1–2 years of administrative, front-desk, or office support experience
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to handle sensitive information with discretion and professionalism
- Comfort working with individuals who have experienced trauma
Preferred Qualifications
- Experience in a behavioral health, healthcare, or social services setting
- Familiarity with electronic health records or data tracking systems
- Bilingual candidates strongly encouraged to apply
What We Offer
- Meaningful work supporting trauma survivors
- Collaborative, mission-driven team environment
- Training in trauma-informed practices
- Competitive pay and benefits