What are the responsibilities and job description for the Vault Member Service Representative (MSR) position at Ignite Credit Union?
Description
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
Benefits Offered:
- Bi-weekly 401(k) Match and Profit Sharing
- Education reimbursement
- Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
- Full Medical, Dental, Vision, and Prescription Insurance coverage
- Health Savings Account with bi-weekly Employer Contributions
- Employer Paid Life Insurance
- Employer-paid Short and Long Term Disability coverage
- Pet Insurance
- Health Advocacy Support
- Generous Paid Time Off
- 12 Paid Holidays
- Employee Assistance Programs
- Monthly commissions and incentives
- Employee Appreciation Events
- Community Volunteering Opportunities
- Performance and Discretionary Bonuses
- Employee Discount Program for travel, shopping, restaurants, etc.
… and more
Requirements
The Vault Member Service Representative assists members and potential members with their credit union needs; explains services and opens new accounts; responds to problems, and directs members to the appropriate people. Assist the Branch Manager in ensuring daily MSR and branch operations run effectively.
- Effectively open and close the credit union by preparing and finalizing business operational duties in accordance with policy, procedures, and guidelines. Manages the vault expectations in accordance with guidelines and policies as determined by Management and is responsible for proper balancing and security of the vault within Credit Union guidelines, policies, and procedures.
- Assists with and monitors MSR operations and will be the subject matter expert for MSR operations in the branch. Assists with the training of new MSR staff and provides support through approved empowerment to make decisions. Buys and sells cash and handles more complex member account questions and transactions. Keeps management in the Branch informed of situations that arise within the MSR staff and day to day activities.
- Assists members with opening and closing accounts, answers questions about products and services, works the teller line as needed, and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next-level supervisor, along with their recommendations.
- Identifies cross-sell opportunities and cross-sells services to members. Refers potential loan opportunities to MSR IIs to follow up on. Responsible for advanced account maintenance as assigned.
At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.
Salary : $23