What are the responsibilities and job description for the Lead Technician position at iGeek Murfreesboro?
iGeek Murfreesboro is the highest-rated electronics repair shop in Murfreesboro, with over 20 years of experience. Our goal is to provide reliable and professional repair services for a range of electronic devices, ensuring customer satisfaction. Conveniently located in Murfreesboro, TN, we take pride in our expertise and excellent customer service. Whether through in-store visits, emails, or calls, we are committed to addressing your electronic repair needs efficiently.
This is a full-time, on-site role in Murfreesboro, TN, for a Lead Technician. The Lead Technician will oversee daily repair operations for electronic devices, including diagnostics, troubleshooting, and repairs, while ensuring high-quality service standards. Responsibilities include supervising team members, maintaining inventory, and providing technical expertise. The role also requires fostering a positive and professional environment to ensure excellent customer service.
- Strong technical skills in electronic device diagnostics, troubleshooting, and repair
- Leadership and team management experience to supervise and guide technicians
- Customer service skills to maintain professionalism and foster positive interactions
- Strong organizational and inventory management abilities
- Problem-solving skills and attention to detail for ensuring repair accuracy and quality
- Experience working in the electronics repair industry, with a focus on smartphones, tablets, or computers, is preferred
- A high school diploma or equivalent is required; additional technical certifications are a plus