T5 Tower Staff

MUST BE ABLE TO WORK THE OVERNIGHT SHIFT | 9P-7A

PAY RATE RANGE: $24-30/HOUR

Summary

The Terminal 5 Ramp Tower Coordinator plays a vital role in ensuring the safety and efficiency of all Terminal 5 operations. Coordinators are responsible for managing aircraft movements within the non-movement area, monitoring flight activity, and maintaining strict adherence to safety protocols. This position serves as a key communication link, delivering essential operational and safety information to stakeholders, airport personnel, and governing authorities to keep operations secure and on schedule.

Essential Duties and Responsibilities

Aircraft Movement Control:

• Provide instructions via air-to-ground radio to aircrafts within IGC controlled ramp areas. Including push instructions, entering instructions, and instructions to an assigned departing point to await further instructions from ORD ATC.
• Advise pilots of gate availability, estimated hold times, and updates regarding their gate.
• Proactively control all aircraft movements within IGC’s controlled ramp areas to avoid taxi delays.
• Ensure all instructions given to pilots are safe, clear, and efficient.
• Maintain situational awareness within the ramp areas and airfield to ensure safety and efficiency.

Gate Management & Flow:

• Monitor flights via company provided radar services.
• Monitor IGC’s Resource Management System (RMS).
• Manually adjust flights within the RMS as necessary.
• Coordinate gate changes within the RMS as operationally necessary.
• Coordinate assignment changes with airline personal effectively to minimize operational disruption.
• Enforce gate use policies, including international/domestic separation and CBP compliance.

Operational Coordination:

• Maintain operational situational awareness (flow, weather, delays, ATC constraints, inoperative equipment) to effectively make operational decisions.
• Serve as a central point of contact for activity affecting the non-movement areas assigned to IGC.
• Collaborate with IGC team, FAA, airport duty managers, ground handlers, and airline OCCs to ensure cohesive airfield flow.
• Respond to IROPS (Irregular Operations) scenarios, including diversions, medicals, mechanicals, weather and other scenarios.

Communication & Reporting:

• Document all significant ramp events, incidents, and deviations.
• Document flight delays and associated impacts.
• Record overnight aircraft stays.
• Participate in operational briefings and shift turnovers.
• Provide timely updates to stakeholders on flow constraints, safety concerns, or delay-causing events.
• Provide excellent customer service to our stakeholders over the phone and always maintain a professional tone.