Order Processing Associate

Job Title:
 Order Processing Associate (Remote – USA Only)

Reports to:
Director, Implementation and Support

Department:
Operations

About Us

 As the food industry accelerates its digital transformation, iFoodDS is at the forefront of that change— offering a fast-paced, entrepreneurial environment that rewards a strong work ethic, adaptability, and a drive to innovate.

Our food supply chain platform serves every link in the global food chain—producers, processors, distributors, grocery retailers, and foodservice operators. With a U.S. market exceeding $200 billion and expanding worldwide, we’re driving the shift from manual, analog processes to cloud-native systems powered by data analytics and artificial intelligence.

By delivering visibility across the food supply chain, our software helps customers track their products, reduce waste, optimize quality, and ensure that fresh, wholesome food products reach consumers.

Office satellite location: Seattle, WA.  

Job Overview

We are seeking a part-time, detail-oriented Order Processing Associate to process our customer orders and assist with customer data hygiene.

The Order Processing Associate is responsible for accurately entering customer orders into the order entry system(s) in a timely manner. The Order Processing Associate will process and, if needed, research orders with a high degree of accuracy and efficiency. Other duties include resolving order discrepancies and maintaining customer master data in the system(s). The Order Processing Associate will also assist with other administrative tasks as needed.

The ideal candidate should have excellent data entry skills, a customer service mindset, attention to detail, excellent research and problem-solving skills, and be able to work independently in a fast-paced environment.

Responsibilities

• Review, verify, and book orders flowing through the Order to Cash systems
• Assist with troubleshooting order issues in the Order to Cash systems
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers as needed
• Communicate with internal stakeholders and customers to resolve order discrepancies in a timely manner
• Maintain detailed and organized records of orders and customer install base
• Collaborate with sales and operations teams to ensure order fulfillment
• Assist with customer and prospect data entry and hygiene
• Provide exceptional customer service to internal and external customers
• Perform other administrative tasks as required

Qualifications

• 2 – 4 years of proven work experience as an Order Processing Associate, Data Entry Clerk, or similar role
• Proficient research and problem-solving skills
• Proficient in MS Office Suite, particularly MS Excel
• Experience using an order management and SalesForce.com application
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced, deadline-driven environment
• High school diploma or equivalent

Compensation:

This position is part-time. The salary for this position typically ranges from $22 - $30/hour.  This range is intended to reflect prevailing salaries in different geographic locations across the United States as well as the candidate’s job-related knowledge, skills, and experience.  

Key Benefits

• Meaningful work
• Positive “Can Do” Company Culture and Core Values
  • Customer Delight – We are focused on delivering the right solutions to the right customers.
  • Innovation – We are thought leaders, and we create transformative solutions.
  • Ownership – We take responsibility to ensure we deliver on our commitments.
  • One Team – We understand our roles and how we contribute to our goals.
  • Results Matter – We all play a role in the success and growth of the company.
• Competitive Benefits Package (if applicable)
  • Medical/Dental/Vision Insurance
  • Simple IRA (employer match)
  • Flexible paid time off
  • Short-term Disability
  • Parental and other leave
  • Paid holidays

Please note that the Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, the Company is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the Company can take any action against you, including terminating your employment.

Salary : $22 - $30