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At iFLY, our mission is to deliver the dream of flight to everyone! We are a global company with over 100
vertical wind tunnels in 19 countries (corporate and franchise). Headquartered in Austin, Texas, iFLY has 35 Corporate owned tunnel locations across the US. iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.
As an Area Sales Associate, Group Experiences, you will drive revenue growth by converting inbound birthday, social, and group event demand into memorable iFLY experiences across assigned markets.
This role owns the customer sales experience from inquiry through booking and focuses on maximizing conversion, customer satisfaction, repeat business, and average booking value.
Success requires strong consultative selling skills, urgency, attention to detail, and the ability to manage high inquiry volume while creating exceptional guest experiences.
Duties and Responsibilities
Sales & Customer Experience
- Manage inbound birthday, social, and group inquiries from qualification through booking
- Apply consultative selling techniques to recommend the right experience and package
- Drive conversion and maximize average booking value through thoughtful upsell and cross-sell
- Deliver fast, high-quality follow-up and quote turnaround
- Build long-term relationships that generate repeat bookings and referrals
- Resolve customer concerns professionally
Performance & Territory Ownership
- Own assigned market performance and contribute to YoY growth
- Maintain CRM hygiene and accurate opportunity tracking
- Monitor conversion performance and customer trends
- Support team initiatives aimed at improving customer experience and sales performance. Surface insights that improve offer design and process
Required Qualifications:
- 0-1 years of experience in sales or customer service, hospitality, or call-center sales environment
- Exceptional communication skills with the ability to engage and persuade potential clients.
- Strong organizational skills and attention to detail.
- Comfort handling inbound calls and working toward individual performance targets.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer skills and ability to learn CRM and booking systems.
- Ability to multitask in a fast-paced, high-volume environment.
- A positive attitude and a passion for delivering outstanding customer experiences.
Preferred Qualifications:
- Prior experience in client-facing or sales support roles.
- Exposure to consultative or solution-based selling.
- Interest in developing a career in sales.
The Good Stuff
- Competitive Salary and performance bonus opportunities
- Medical, dental, vision and supplemental plans
- Paid time off (PTO) and;
- Parental Leave
- Company Holidays
- 401k retirement investment
- Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
- Tuition reimbursement
- Referral bonus program
- Team member discount on retail merchandise and flight packages
- Free flight time for team members and family
- Ongoing training and development programs
This document is not an exhaustive list of every task this position will be asked or expected to perform.
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