Telecommunications Operations Manager

Position: Technical Operations Director
Location: Coudersport, PA
Employment Type: Full-time, Direct Hire
Salary: $110,000 – $130,000
Relocation Assistance: Available upon request

Job Summary:

The Technical Operations Director leads and manages field operations for a company serving ~50,000 customers. The role ensures high-quality service delivery, operational efficiency, and compliance with company policies and regulatory standards. The position oversees technical staff, contractors, and all aspects of field installation, repair, and service.

Key Responsibilities:

• Lead and manage technical staff, providing direction, coaching, and performance oversight.
• Collaborate with engineering to develop performance standards, tools, and materials.
• Optimize scheduling and workloads for efficiency.
• Ensure service quality for video, data, and phone systems.
• Resolve customer and operational issues effectively.
• Develop and monitor operational and capital budgets.
• Prepare reports and analyses for leadership.
• Implement training programs and staff development initiatives.
• Foster a positive, respectful, and safe work environment.
• Handle critical responsibilities during emergencies or unusual circumstances.
• Ensure compliance with EEO and regulatory standards.
• Perform other related duties as required.

Supervisory Responsibilities:

• Interview, hire, and train employees.
• Assign work, appraise performance, and provide rewards or discipline as needed.
• Address complaints and resolve problems in accordance with policies and laws.

Requirements:

• Minimum 5 years progressive experience managing a technical operations department in a moderately sized cable or telecom environment.
• Experience in operational planning and leadership development.
• Ability to manage multiple tasks, prioritize, and make effective decisions under deadlines.
• Strong problem-solving skills and ability to perform root cause analysis.
• Experience dealing with difficult customers and recommending process improvements.

Education:

• Bachelor’s degree in business management, engineering, computer science, electronics, or related field preferred.

Skills & Competencies:

• Leadership and team management
• Operational planning and process optimization
• Customer service and problem resolution
• Budgeting and reporting
• Knowledge of regulatory compliance

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Managing technical department in a cable/telecom Industries: 5 years (Required)
• Operational planning and leadership development: 5 years (Required)
• Lead, manage, and develop the technical operations team: 5 years (Required)

Ability to Relocate:

• Coudersport, PA 16915: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $110,000 - $130,000