What are the responsibilities and job description for the Business Operations Specialist position at IFCO SYSTEMS?
We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.
We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food, and at the same time, the lifespan of the products increases. Through our products and the need for less packaging materials, we reduce the carbon footprint.
"The future is circular“
This role assists in the administration, execution, and communication of variable pricing and lost equipment fees. Supports Finance and Sales leaders with analytics and customer communications to drive profitable growth. Liaisons with internal and external teams for related processes, communication, and reporting within the organization.
Responsibilities
- Handle onboarding new customers to the EHC program, including account setup, applying and validating EHC settings in IFCO systems
- Perform “Get Well” meetings with designated growers to assist in improved MyIFCO reporting and improved stock balance practices
- Complete monthly billing analysis to identify root causes and needed outputs by the grower
- Build relationships with internal and external customers at all levels.
- Obtain support, approval, and process EHC write-off request cases
- Gather and distribute appropriate information to make invoicing decisions, escalate invoice resolutions, track, and resolve variable pricing and asset control invoices.
- Invoice customers for lost assets/extended hire.
- Strategically looks for ways to improve and streamline both Extended Hire and Loss Asset programs.
Qualifications
- Experience with root cause analysis and providing solutions
- Demonstrated initiative for continuous improvement and propose/ownership of solutions
- Proven time management, planning, and organizational skills
- Able to manage multiple priorities with time-sensitive deadlines
- Experience in inventory management, supply chain, and customer service
- Advanced skillset in Microsoft Excel. Including, but not limited to, the utilization of formulas, pivot tables, and macros
- Extensive analytical and problem-solving skills
At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.
We are looking forward to receiving your application.