IT Specialist

Job Title: IT Support Specialist

Location: Tulsa, OK
Status: Hourly / Non-Exempt
Reports To: IT Manager

Position Summary

This is a position in a growing and dynamic environment.  It offers an opportunity to grow your experience, challenge your troubleshooting skills, and work on a variety of IT based projects with an experienced team.  It is our goal to effectively support employees across our locations throughout the US. Support must be provided in a proactive fashion so that the organization can efficiently and fully utilize the technology that it embraces. 

The primary responsibility of the IT support specialist role is to be first line support to properly triage, resolve, or escalate technology issues. This position will also assist with implementing industry standard security, support tools, and work on numerous IT based projects.

Responsibilities

• Troubleshoot, repair and deploy various computer hardware including PCs, laptops, mobile devices, and printers.
• Troubleshoot, install, repair, and evaluate PC based software applications.
• Remotely monitor and support discrete locations across the country.
• Configure and automate software installations.
• Respond to daily user requests and resolve or escalate issues in a proactive manner.
• Participate in planning and implementation of multi-scale projects.
• Identify alerts on management consoles and monitoring systems that require resolution.
• Monitor server backup jobs and device logs to identify pending issues and provide remedies.
• Assist in maintaining regulatory requirements in SOX, PCI and NIST compliance.
• Ability to work effectively with 3^rd party support organizations / key suppliers to troubleshoot issues, order supplies and design solutions.
• Assist in implementing and maintaining security measures to provide a safe and secure technology environment.

Minimum Requirements

• Effective written and verbal communication skills.
• Willingness to work in a team environment is a must.
• Willingness to learn and assist with advanced server and networking environment tasks
• Detail-oriented, hardworking and possess an enthusiastic work ethic.
• Able to work independently and complete tasks with excellent customer service
• May require occasional travel.
• May require occasional weekends and/or after-hours work.
• Excellent documentation skills.

Required Qualifications:

• Basic understanding of networking components including switches, routers, servers, and workstations.
• Experience with Windows Server 2012 – 2025, Windows operating systems.
• Experience with setup and management of Microsoft Office 365 based Applications.
• Basic understanding of wireless networking configurations.
• Formal education, commensurate with experience or actively working on a degree in IT discipline.

Optional Qualifications:

• Experience with remote monitoring, management tools, and helpdesk ticketing systems.
• Experience with cloud-based technologies including VoIP, DCaaS, virtualization technologies (VMWare, Hyper-V), etc..
• Experience installing and supporting AutoDesk and SolidWorks CAD applications.
• Previous experience with enterprise anti-virus, malware and remote management solutions.
• Previous experience with application development
• A , CompTIA, Networking IT certifications.
• Experience with Enterprise Resource Planning (ERP) systems in a mfg/service industry.

Why IES Infrastructure?

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

Company Culture

Commitment to Excellence – Consistently exceeds expectations.
Honesty and Integrity – Strive to do what is right and do what we say we will do.
Safety – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction – Create employee opportunities for growth and development.
Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
Resiliency – No obstacle will stop us from accomplishing our goals.
Teamwork – Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

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