Account Manager

Account Manager

Location: Gray, Tennessee

Company: Industrial Electronics Services LLC (IES)

Reports To: Director of Business Development and Sales

Employment Type: Full-Time

About Industrial Electronics Services (IES) LLC | Gray, Tennessee

Industrial Electronics Services (IES) LLC is a leading Electronic Manufacturing Services (EMS) provider delivering end-to-end solutions throughout the product lifecycle, including design, prototyping, manufacturing, testing, and aftermarket support. IES serves customers in highly regulated and mission-critical industries such as aerospace, defense, medical, transportation, and industrial markets, where quality, precision, and reliability are essential.

Position Purpose

The Account Manager is responsible for developing, managing, and expanding strategic customer relationships while ensuring flawless execution from order intake through delivery. This position serves as the primary liaison between customers and IES, aligning customer expectations with internal operations and ensuring exceptional customer experience.

The Account Manager is accountable for customer satisfaction, revenue growth, account retention, and effective communication across all stages of the customer relationship.

Key Responsibilities

Business Development

• Identify, pursue, and secure new business opportunities that support the Company's strategic growth objectives.
• Develop and maintain customer prospect pipelines.
• Participate in customer visits, industry events, and business development activities.

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts.
• Build long-term, trust-based relationships through responsive communication and consistent execution.
• Act as the voice of the customer within the organization.

Revenue Growth & Account Expansion

• Identify opportunities for increased business within existing accounts.
• Drive growth through new product introductions, expanded programs, increased production volumes, and additional service offerings.
• Support strategic account planning and revenue forecasting.

Quote, Pricing & Contract Management

• Lead RFQ and quotation activities.
• Coordinate pricing reviews and commercial negotiations.
• Manage contract changes, service modifications, and customer-driven program adjustments.

Issue Resolution & Escalation Management

• Proactively identify and mitigate risks that may impact customer satisfaction.
• Lead resolution of customer concerns and escalations.
• Maintain transparent communication during challenging situations while protecting customer confidence.

Customer Communication & Business Reviews

• Provide routine updates regarding schedules, delivery performance, quality metrics, and program status.
• Lead customer business reviews and performance discussions.
• Ensure customers are informed, engaged, and aligned with operational realities.

Business Impact

A successful Account Manager will:

• Secure new business opportunities that contribute to sustainable company growth.
• Increase customer retention and long-term account value.
• Drive organic growth across existing customer relationships.
• Ensure customer requirements, quality standards, and delivery expectations are consistently met.
• Reduce friction between customer expectations and operational execution.
• Strengthen IES's reputation as a trusted, high-reliability manufacturing partner.

Ideal Candidate Profile

The ideal candidate is:

• A strong relationship builder with excellent communication skills.
• Highly accountable and committed to customer success.
• Organized and capable of managing multiple priorities simultaneously.
• Comfortable handling complex programs, customer requirements, and commercial discussions.
• A practical problem-solver who balances customer needs with operational realities.
• Able to perform effectively in fast-paced, high-pressure environments.

Success Characteristics

Top-performing Account Managers at IES are:

• Customer Focused: Driven by customer success and committed to delivering value at every interaction.
• Operationally Knowledgeable; Understand manufacturing processes, lead times, supply chain constraints, and operational execution.
• Proactive Communicators: Anticipate challenges, provide timely updates, and prevent issues before they escalate.
• Commercially Minded: Balance customer satisfaction with profitability and long-term business objectives.
• Composed Under Pressure: Remain calm, solutions-oriented, and professional in high-stakes situations.

Strategic Importance

In industries where speed, precision, quality, and reliability are critical, the Account Manager plays a key role in:

• Translating customer requirements into executable operational plans.
• Maintaining alignment across cross-functional teams.
• Building confidence with customers operating in mission-critical environments.
• Protecting revenue while creating opportunities for long-term growth.

Bottom Line

Our Account Manager is the critical link between customer commitments and operational execution.

Success in this role means:

• Customers feel informed, valued, and confident in IES as a partner.
• Internal teams remain aligned and focused on execution.
• Growth opportunities are identified and captured.
• Customer relationships are strengthened through consistent performance.

By combining customer advocacy, operational awareness, and commercial leadership, our Account Manager protects existing revenue, generates new business, and converts exceptional execution into long-term strategic partnerships.