Smart Hands Technician II

Job Summary:

Support data center infrastructure by focusing on physical installation, maintenance, troubleshooting, and asset tracking of servers and networking hardware within a data center, serving as the essential on-site support (“smart hands”) for remote engineering teams.

 General Job Duties and Responsibilities:

• Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
• Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance.
• Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
• Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site.
• Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes.
• Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access.

Min

USD $28.00/Hr.
Max

USD $34.00/Hr.
Qualifications

Physical and Mental Requirements:

• Hands-on experience with IT hardware and the ability to handle equipment carefully and safely.
• Ability to diagnose and resolve technical issues as they arise.
• Clear and concise communication skills to relay information to remote teams and clients.
• Following detailed instructions, safety guidelines, and change control processes.
• Ability to lift and move equipment and work in a physical data center environment.
• Must be self-motivated, positive in approach, and professional
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must have proven problem-solving skills, critical thinking skills and the ability to effectively read and write.
• Must be able to travel within branch territory and/or regional territory as needed.

 

Education, Certification, License, and Skill Requirements:

• Must have at least a High School diploma or GED equivalency
• Two or more years of experience working in a data center as an operations or smart hands technician.
• Willingness to learn and follow instructions in active (live) data center environments.
• Basic understanding of fiber types and cable color codes is a plus.
• Be able to work well with other people
• Proficiency with Microsoft Office (Word, Excel and MS Project).
• CCNA, CompTIA A , CompTIA Network , or other networking certifications preferred
• Must meet Company minimum driving standards.

Minimum Years of Experience

2-4
License Required

No
Minimum Education

High School
Overview

 

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply

EEO Statement

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

 

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

 

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

 

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

 

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

 

IES Participates in E-Verify

 

E-Verify Information

 

English/Spanish

 

Right to Work

English

Spanish

Salary : $28 - $34