Associate, Cashiering & Bill Pay

Who are we?

IEQ Capital is a Registered Investment Advisor seeking to transform traditional wealth management. Our quest is to integrate the Intellectual and Emotional Quotient, generating exceptional investment results driven by a values-oriented culture that fosters connection and collaboration with our clients. We are an independent, predominantly employee-owned company, adhering to the fiduciary standard to put our clients' interests first. We focus our efforts on helping clients meet their investment objectives without the distractions and limitations that can arise within much larger organizations.

The Role

The Cashiering & Bill Pay Associate plays a key role in ensuring timely and accurate processing of client transactions, including incoming/outgoing cash movements, bill payments, and related reconciliation activities. This position requires a high level of attention to detail, organizational skills, and commitment to maintaining exceptional client service standards.

· Process incoming and outgoing cash, check, and wire transactions with accuracy and adherence to firm procedures.

· Initiate and verify ACH and wire transfers through custodial platforms.

· Demonstrate strong communication and client service skills by conducting clear, professional callbacks to confirm client instructions and ensure accuracy of transactions.

· Reconcile daily cash movements and ensure that all transactions are properly recorded and balanced.

· Maintain transaction logs and supporting documentation for audit and compliance purposes.

· Collaborate with custodians and banks to resolve transaction discrepancies or delays.

· Follow internal control standards and comply with regulatory and firm policy requirements.

· Support periodic audits and reviews of cashiering and bill pay processes.

· Identify potential process improvements and assist in implementation of new procedures.

· Provide prompt and professional responses to internal and external inquiries related to cashiering or bill pay.

· Partner with advisors, operations, and accounting teams to ensure seamless client experience.

· Uphold a high level of confidentiality and discretion in handling client information.

Qualifications

· Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience).

· Strong proficiency with Excel and familiarity with custodial systems (e.g., Schwab, Fidelity, Pershing, or similar).

· Excellent attention to detail, accuracy, and time management skills.

· Strong written and verbal communication abilities.

· Ability to work independently while maintaining a collaborative team approach.