What are the responsibilities and job description for the Client Success Specialist position at IEP Partner?
IEP Partner is excited to announce an opening for a Client Success Specialist to join our passionate, virtual team. If you're organized, tech-savvy, and thrive in a fast-paced, mission-driven environment—this may be the perfect role for you!
About IEP Partner:We are a Florida-based special education advocacy group supporting families of children with disabilities in public schools. Our team works with students who have autism, dyslexia, ADHD, anxiety, trauma-based behaviors, and medical needs. In addition to direct advocacy, we partner with attorneys, offer expert witness services, and lead training to empower parents across the country.
The Role:As our Client Success Specialist, you'll ensure the day-to-day client experience runs smoothly by:
- Tracking and updating client progress weekly
- Coordinating with the COO and Client Success Director to manage workflow
- Supporting renewals, scheduling, and contracts
- Managing newsletters and communications via Mailchimp
- Prospect and new client onboarding
- Managing and coordinating CEO's calendar
- Updating client financials, overviews, and project timelines
- Managing social media coordination and updates
- Ensuring consistent and timely follow-up with all client tasks
You’re a great fit if you have:
- A strong understanding of special education and parent engagement (IDEA, Section 504, ADA preferred)
- Experience in case coordination, education support, or client services
- Excellent organizational and time management skills
- Exceptional interpersonal and written communication abilities
- Proficiency in Google Workspace, Mailchimp, Canva, Adobe, and task/project tracking tools
- Experience with social media coordination or content management
- Comfort working independently in a fast-paced virtual setting
This is a remote position, requiring:
- A minimum of 25 hours/week during school hours
- Florida residency
- Availability Monday–Friday (minimum 4 hours/day)
- Attendance at regular virtual meetings with the team
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Paid training
Education:
- Associate (Required)
Experience:
- Client services: 5 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: Remote
Salary : $18 - $25