Case Manager

IEM is seeking a Full-Time Case Manager responsible for reviewing program applications for accuracy, completeness, and compliance. This role includes documenting case activity, communicating with applicants as needed, and ensuring all cases align with established program guidelines, policies, and procedures. The Case Manager will maintain a thorough understanding of applicable federal, state, and program requirements and may assist with applicant intake and program outreach efforts within the Miami-Fort Lauderdale area of Florida.

Case Managers may also support day-to-day case management project activities, including monitoring, reporting, applicant consultation, and specialized advisory services, as assigned. The position involves providing applicants with program information, assisting with application completion, and performing related duties in support of program objectives.

The ideal candidate is ethical, analytical, detail-oriented, and an effective communicator with strong written and interpersonal skills. This role requires strict adherence to federal and state regulations and program policies.

Primary Location:

• Live within the state of Florida.
• Preference will be given to candidates located in the Miami-Fort Lauderdale metro area.
• Work is primarily in personal office location and may require limited onsite support at client sites as needed.
  
  

Travel Requirements

• This position may require travel to complete work assignments or attend meetings
  
  

Essential Functions

• Manage individual workload, productivity, and communications to ensure accurate, efficient, and policy‑compliant case processing.
• Review applications and supporting documentation for accuracy, completeness, and eligibility in accordance with program policies and procedures.
• Maintain a working knowledge of program requirements, departmental process flows, and standard operating procedures.
• Investigate discrepancies, identify issues, and resolve cases using sound analysis, customer service skills, and established escalation protocols.
• Accurately document case activity, maintain complete case files, and ensure records are audit‑ready and compliant with federal, state, and program requirements.
• Communicate professionally and empathetically with applicants, responding to inquiries and requests in a timely manner and providing guidance throughout the application process.
• Track case progress, update case management systems, and support reporting requirements as assigned.
• Collaborate with internal teams and contribute to continuous improvement by identifying trends and suggesting procedural enhancements.
• Exercise sound judgment, discretion, and confidentiality when handling sensitive applicant information.
• Perform other duties as assigned.
  
  

Minimum Qualifications

• Degree: Bachelor’s Degree or Associate’s Degree from an accredited university.
• Experience: Two (2) years of experience providing customer service and/or clerical work.
• Experience and Degree Substitution: An equivalent combination of education and relevant experience may be considered in lieu of a degree.
• Ability to perform the job function with limited supervision, while providing excellent customer service.
• Excellent interpersonal, written and oral communications skills, ability to multitask and work independently.
• Intermediate level Microsoft Office skills; ability to quickly learn new software applications.
• Ability to acquire and implement a working knowledge of applicable rules and regulations
  
  

Preferred Qualifications

• Experience with housing grant programs – particularly CDBG-DR
• One (1) year of housing experience – particularly experience with disaster recovery initiatives or other similar grant programs.
  
  

Benefits And More

• Salary will be based on experience and location: $25.96 – $30.77
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD
  
  

Equal Employment Opportunity. All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual's race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law.

Reasonable Accommodation. IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.