Logistics & Customer Service Specialist (Mandarin Speaker)

Key Responsibilities

1. Order Fulfillment & Sales Operations

• Review, verify, and process customer purchase orders.
• Coordinate with Procurement, Production, and Shipping teams to confirm delivery schedules and shipping methods.
• Collaborate with internal teams to ensure on-time deliveries and support expedited shipment requests when necessary.
• Review customer purchase orders, payment terms, credit limits, and shipping requirements. Propose and coordinate alternative shipping or payment solutions when appropriate.
• Prepare quotations and verify product availability and lead times for customer inquiries.
• Prepare packing lists, invoices, and monitor payment status.
• Maintain proactive communication with customers via email and phone regarding orders, shipments, and related inquiries.

2. Customer Service & Account Support

• Build and maintain strong relationships with customers by providing responsive and professional support.
• Work cross-functionally to deliver outstanding customer service and ensure customer satisfaction.
• Coordinate with Quality, and Production and Business Development teams to address production, delivery, and quality-related issues
• Support Field Application Engineers (FAEs), Project Managers and Business Development Managers (BDMs) as needed in resolving customer technical inquiries in a timely manner.
• Support RMA team as needed to communicate repair status, replacement schedules, and product return timelines with the customers.

3. Sales & Business Development Support

• Assist with new customer account setup, credit applications, and vendor registration processes.
• Support Business Development Managers by preparing quotations and following up on sales opportunities and new leads.
• Maintain and update customer records and CRM data within the assigned territory.
• Assist Business Development Managers with sales reporting and data analysis.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and 2 years of relevant work experience.
• Experience in order fulfillment, inside sales, customer service, or sales operations is preferred.
• Strong sense of urgency with a proven ability to execute tasks efficiently and deliver results.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-motivated, adaptable, and capable of working both independently and collaboratively.
• Professional, courteous, and customer-focused with excellent phone and interpersonal skills.
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems is a plus.
• Bilingual in English and Mandarin Chinese.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Inside sales: 1 year (Required)

Language:

• Chinese (Required)

Work Location: In person