Temporary Behavioral Health Care Manager, Licensed: Crisis Queue (Remote)

This position is a temporary role facilitated through one of our contracted agencies and is not a direct employment opportunity with IEHP. The contracted agency offers an assignment length of up to six months, during which the candidate will provide support for IEHP.

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of department leadership, this position focuses on a person-centered model of care which takes in to account the Member’s medical, behavioral, and social needs. This position provides high quality, effective care management to IEHP members ensuring coordinated continuous care. Care Management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member. As a licensed clinician, this position provides clinical expertise, clinical leadership, and clinical oversight in a variety of ways within the department. The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provided resource linkages, and collaborate with other Team Members within their care team, as well as external partners, to ensure a seamless transitions of care experience. This position is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of Behavioral health and its importance in whole health, to those within IEHP and in the community.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Education & Requirements

• Minimum of three (3) years of experience performing or facilitating Behavioral Health/Medical Social Work services
• Experience in motivational interviewing and/or other evidenced-based communication strategies
• Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory
• Master’s degree in Social Work or related field from an accredited institution required
• Possession of an active, unrestricted, and unencumbered license in a Social Services related field issued by the California Board of Behavioral Sciences required (LCSW or LMFT preferred)
  
  
  

Key Qualifications

• Must have a valid California Driver's License
• Behavioral Health/Medical Social Work services experience in a health clinic psychiatric hospital, medical facility, or health care clinic strongly preferred
• Experience in clinical services, both mental health and substance use preferred
• Familiarity with providing Behavioral Health Care and discharge planning is required
• Knowledgeable and skilled in evidenced-based communication such as Motivational Interviewing, or similar empathy-based communication strategies
• Understanding of and sensitivity to multi-cultural communities
• Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management
• Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both
• Must have knowledge of whole health and integrated principles and practices
• Bilingual (English/IEHP Threshold Language) – written and verbal is highly preferred
• Highly skilled in interpersonal communication, including conflict resolution
• Effective written and oral communication skills, as well as reasoning and problem-solving skills
• Skillful in informally and formally sharing expertise. Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices
• Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint
• Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred
• Proven ability to:
• Sufficiently engage Members and providers on the phone as well as in person
• Work as a member of a team, executing job duties and making skillful decisions within one’s scope
• Establish and maintain a constructive relationship with diverse Members, Leadership, Team Members, external partners, and vendors
• Prioritize multiple tasks as well as identify and resolve problems
• Have effective time management and the ability to work in a fast-paced environment
• Be extremely organized with attention to detail and accuracy of work product
• Have timely turnaround of assignments expected
• To form cross-functional and interdepartmental relationships
  
  
  

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $43.87 USD Hourly - $58.13 USD Hourly