Field Service Technician

Brief Description

POSITION SUMMARY

The Service Technician is a customer-based position that requires a self-directed individual with strong analytical and problem-solving skills. The Field Service Technician will travel to customer sites and communicate directly with customers. A high level of customer service, in-depth project knowledge and experience, and industry-specific technical expertise are necessary for this role. This position involves a high level of travel that may come on little notice, impacting the regular work schedule.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Observe and follow all ClimateCraft and job site health and safety rules
• Identification, ordering, and delivery of warranty and service parts and labor
• Travel to customer job sites to perform warranty and service activities, including support of ClimateCraft and contractor operations
• Use the ClimateCraft Service Request system to document and track customer service activities
• Issue quotations and process parts and service orders
• Participate in the investigation, solution development, and implementation of corrective actions for internal and external problems
• Communicate with customers and vendors in written and verbal form
• Perform other duties as assigned
  
  

Skills & Abilities

Education:

• High School Diploma or equivalent
• Associate degree preferred
  
  

Experience:

• 3 to 5 years of progressive experience in the HVAC service industry. Custom air handling experience preferred
  
  

Computer Skills:

• Intermediate proficiency with Microsoft Office applications
  
  

Certificates & Licenses:

• Valid Driver’s License
  
  

Other Requirements:

• Interpersonal skills, including the ability to communicate effectively with employees at all levels
• Ability to organize, plan, and prioritize work
• Willingness to travel frequently for long periods and on short notice
• Willingness to work on weekends if required
• Willingness to work day shift, 2nd shift, or if needed, night shift.
• Ability to work independently at the job site
• Written and verbal communication skills
  
  

Ability to record and efficiently document information