Customer Account Coordinator

Company Overview
IEA, LLC specializes in creating expertly engineered radiators and cooling systems designed to deliver superior thermal performance. Our innovative solutions are crafted to function effectively under the most challenging environmental conditions. As a company dedicated to excellence, we take pride in providing products that help maintain optimal temperature control around the globe.

Job Summary
The Customer Account Coordinator is IEA’s primary contact with key accounts/customers. The Account Coordinator serves as the voice of the customer and collaborates with internal departments providing key information in the areas of order management, scheduling, product availability, product pricing, follow-up inquiries, and entering and changing orders. The Account Coordinator is directly responsible for ensuring the timely reporting of and response to customer inquiries.

Essential Duties & Primary Responsibilities: Include the following with other duties assigned as necessary:

• Establish a business rapport with key customers to build and maintain positive company-customer relationships.
• Timely processing of all requests for price quotations, entering and updating new/existing purchase orders, order changes, order acknowledgements, and cancellations for all customers within IEA.
• Collaboration with planning, procurement, and engineering departments to fulfill lead time requests.
• Assist customers with questions or problems by providing basic product information and referring inquiries to the correct department(s).
• Investigates and resolves customer issues in a timely and professional manner.
• Maintains all Customer information and data files in company’s ERP system and/or database programs.
• Ensures applicable KPI Metrics are being met and reports to the management team.
• Attends production meeting to provide updates on existing customer orders and new order requirements.
• Proactively works with shipping department to ensure pickups and deliveries are scheduled on-time, customer sites are ready for deliveries, and all relevant documents are provided to the customer in advance.
• Works with customers on resolving any shipping discrepancy issues that would impact on the on-time delivery performance metric.
• Interpret and manage forecasted demands from customers. Including retrieving information from customer portals.
• Participates in and supports continual improvement initiatives.
• Ensure that all work is performed in accordance with and adheres to IEA’s ISO and Quality standards.

Position Requirements / Qualifications:

Key skills, abilities and knowledge:

• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
• Must be able to work well under pressure, manage many projects simultaneously, and prioritize competing demands without jeopardizing accuracy, detail, and quality.
• Account Coordinator must be focused with a strong commitment to providing excellent customer service.
• Must be able to apply sound judgment, analytical and decision-making skills to a variety of customer issues.
• Ability to read, understand, and interpret material specifications and technical documents strongly preferred.
• Strong working knowledge of Microsoft Office: Excel, Word, Outlook, Power Point
• Experience using an ERP system and/or other Customer Database Management - Syteline would be a plus.

Experience: Minimum of five progressive years in related field, a background in a manufacturing environment is strongly preferred.

Education: Associate’s degree in business administration is desirable. Experience may be considered in lieu of degree.

Work Hours: As a salary exempt professional, your schedule will be tailored to meet business objectives. Typically, work occurs within the 7:30 AM – 5:30 PM range, as coordinated with your manager.

Salary Range: $55,000 – $70,000 per year

Work Location: Currently Kenosha, WI; must be willing/able to commute to Somers, WI following our upcoming office relocation.

Join us as a Customer Account Coordinator and be part of a vibrant team dedicated to delivering exceptional service while advancing your career in a thriving industry!

IEA is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate health condition or disability, please let us know. Your journey with us matters

Salary : $55,000 - $70,000