What are the responsibilities and job description for the Operations Specialist position at IDT?
We are looking for a detail-oriented and motivated Operations Specialist to join our credit card processing ISO. This role supports the daily operations of merchant services, including account setup, transaction monitoring, compliance, and customer support. The ideal candidate is organized, proactive, and able to work in a fast-paced environment while ensuring merchants receive efficient and reliable service.
\n- Review and process merchant applications and supporting documents.
- Set up new merchant accounts in processing platforms and maintain accurate records.
- Monitor daily transaction activity, batch settlements, and funding timelines.
- Assist merchants with questions related to payment processing and account activity.
- Research and resolve processing errors or system issues with processors and banks.
- Support internal teams with reporting, data entry, and administrative tasks.
- Identify and escalate issues to the Operations Manager for resolution.
- Provide feedback to improve workflows and enhance merchant experience.
- Previous experience in credit card processing, banking, or financial services (preferred).
- Knowledge of merchant services, payment gateways, and settlement processes.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to multitask and work under tight deadlines.
- Proficiency with MS Office and CRM tools; experience with ISO/merchant processing systems is a plus.
- Competitive pay and benefits package.
- Hands-on training in the payments industry.
- Career growth opportunities within a growing ISO.
- Collaborative and supportive work environment.
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Salary : $55,000