What are the responsibilities and job description for the Operations Assistant position at IDS Imaging Development Systems, Inc.?
Job Summary
IDS Imaging Development Systems is seeking a detail-oriented and highly organized individual to assist with order management, sales operations, and shipping in our Woburn, MA office. This role is ideal for someone who enjoys working in a fast-paced environment, thrives on accuracy, and takes pride in delivering excellent customer service to both our team and our customers.
As a key member of our operations team, you will play an important role in ensuring customer orders are processed efficiently and accurately while maintaining strong communication with our customers, sales team, and colleagues at our headquarters in Germany.
Key Responsibilities
- Maintain accurate customer records in SAP and Salesforce
- Support the integrity of customer and sales data
- Review customer orders and accurately process in SAP S/4Hana
- Verify product lead times and availability
- Coordinate with colleagues at headquarters in Germany
- Monitor orders for confirmation
- Communicate order status updates to customers and sales representatives
- Evaluate and release orders for shipping
- Process outgoing shipments
- Collaborate with accounting team on receivables
- Monitor stock availability and inventory-related information
Qualifications
- 2 to 5 years of experience in order processing, data entry, or an operational role
- Strong attention to detail with a proven ability to maintain accuracy in a fast-paced environment.
- Previous SAP experience required: Salesforce and Microsoft 365 experience a plus
- Excellent communication, customer service, and problem-solving skills.
- General understanding of business operations and the order-to-cash process
Pay: $23.50 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $24 - $28