What are the responsibilities and job description for the Technical Project Manager position at iDrive Fulfillment?
Job Title: Technical Project Manager – eCommerce & Fulfillment Systems
Location: Fairfield, OH (Cincinnati) / Salt Lake City, UT / Nicholasville, KY (Lexington)
Employment Type: Full-Time
Reports To: Chief Technology Officer
Position Overview
We are looking for a Technical Project Manager with hands-on experience in eCommerce operations and 3PL fulfillment systems. This role is critical to driving the success of projects in a fast-moving, loosely structured environment built on the Microsoft Azure cloud stack. The ideal candidate is a pragmatic communicator, comfortable navigating ambiguity, and capable of translating between business needs and technical execution.
Key Responsibilities
- Serve as the conduit between eCommerce brand teams, warehouse operations, 3PL logistics partners, and internal engineering/IT teams.
- Collect and document project requirements by interviewing stakeholders, analyzing existing systems, and proactively identifying gaps—always distinguishing business wants vs. operational needs.
- Translate high-level objectives into clear, actionable technical and functional requirements that align with the capabilities of the Azure platform and integrated systems (e.g., Shopify, ShipCaddie, our WMS platform).
- Create user stories, test cases, use cases, and acceptance criteria that reflect real-world fulfillment and brand operations.
- Support internal teams by drafting clear documentation, follow-ups, and reminders — adapting communication style for operations, IT, or external stakeholders as needed.
- Facilitate and participate in UAT (User Acceptance Testing), ensuring new features or integrations function as expected before deployment.
- Actively manage project timelines with flexibility and ownership, providing just enough structure to maintain momentum without disrupting team workflows.
- Track multiple overlapping initiatives across fulfillment, inventory, returns, and customer order workflows, etc.
- Work closely with DevOps and IT teams to align resources and services to meet project needs.
Skills & Experience
- 3 years in technical project management, ideally in eCommerce, retail systems, or logistics/fulfillment.
- Demonstrated ability to navigate unstructured or lightly structured environments, using judgment and initiative to drive progress.
- Understanding of 3PL operations, order lifecycle, and fulfillment workflows.
- Experience gathering and documenting functional vs. technical requirements in systems that touch WMS, OMS, and ERP.
- Ability to test and validate systems (e.g., integrations with shipping APIs, product sync logic, inventory updates).
- Excellent communication skills — able to brief C-level stakeholders, coach end users, and specify technical tasks for developers.
- Proficient with the Microsoft Suite of Office tools
Familiarity with Shopify, ShipCaddie, Loop Returns, or similar platforms.
Light SQL querying or ability to validate data pipelines.
Experience managing third-party vendors and remote teams.
Knowledge of Microsoft Azure services such as App Services, Azure SQL, Blob Storage.
Salary : $60,000 - $70,000