What are the responsibilities and job description for the Customer Account Advocate position at IDRIVE AUTOS LLC?
About the Role
We’re looking for a dependable and customer-focused Customer Account Advocate to join our Buy Here Pay Here team. This role is all about building relationships with customers and helping them stay on track with their vehicle payments. You’ll work both over the phone and in person to provide friendly, professional service while ensuring timely and accurate payment collection.
What You’ll Do
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Call customers regarding upcoming or past due payments
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Process payments in person at the window and over the phone
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Maintain accurate payment records and customer notes
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Communicate clearly and respectfully with all customers
- Support the team with other office and customer service tasks as needed
What We’re Looking For
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Strong communication and customer service skills
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Professional and positive attitude
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Reliable and detail-oriented
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Basic computer and phone system skills
- Prior experience in customer service, collections, or automotive finance a plus
Why You’ll Love It Here
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Supportive, team-focused environment
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Opportunity to make a difference for customers in your community
- Competitive pay and benefits package