What are the responsibilities and job description for the Service Desk Analyst (480529) position at IDR, Inc.?
IDR is seeking a Service Desk Analyst to join one of our top clients in Brentwood, TN. This role is perfect for individuals eager to contribute to a dynamic team, providing exceptional IT support as our client expands their service desk operations. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Analyst:
• Provide top-notch IT support and service desk assistance as part of a 9-12 month contract, with potential for extension. • Engage in clear and efficient documentation and communication to ensure seamless service delivery. • Work within a hybrid schedule, with flexibility required for shifts between 6 am and 6 pm CST, Monday through Friday, and occasional weekend shifts. • Participate in onboarding and training sessions to support the transition of a new client service desk. • Utilize general IT knowledge and tools to troubleshoot and resolve technical issues.
Required Skills for Service Desk Analyst:
• Demonstrated experience in IT or service desk roles. • Strong proficiency in English, with excellent communication skills. • IT certifications, such as CompTIA, are preferred. • Ability to adapt to a hybrid work environment and flexible scheduling. • Proven ability to work collaboratively within a team.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25 Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Salary : $20 - $25