What are the responsibilities and job description for the Order Management Coordinator (423832) position at IDR, Inc.?
IDR is seeking a Order Management Coordinator to join one of our top clients in Suwanee GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Applicants must be local to the Suwanee/Duluth area at this time.
Position Overview for the Order Management Coordinator:
- Analyze technical manuals and wiring schematics to accurately answer customer’s request regarding parts and equipment model numbers, compatibility and other semi technical questions
- Accurately answer customer’s questions regarding product availability, pricing, order status, freight charges, pro numbers and other product questions.
- Have the ability to multi-task in a high volume high pressure atmosphere in a professional manner.
- Make decisions on whether or not an item may be returned or not, and issuing an RGA when warranted.
- Tactfully handle confrontational or stressful interactions with customers on the phone.
- Investigate and resolve shipment errors, damaged freight and billing errors that may occur and issuing credits when needed.
- Monitor and expedite all open orders to insure customer’s delivery requirements are met by working closely with the warehouse and logistics departments to insure orders are expedited and routed correctly.
- Correspond to all phone and email requests and questions in a professional manner insuring quality customer care and service.
- Responsible for attending training classes to insure questions regarding products and programs can be answered quickly and accurately.
Required Skills for the Order Management Coordinator:
- Bachelors degree, professional certification preferred.
- Strong communication skills, both oral and written.
- Proven planning, problem-solving, and business logic abilities.
- Excel experience preferred
- What’s in it for you? Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
*FOR NO C2C JOBS*
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.*
*FOR ONSITE/LOCAL CANDIDATES*
Applicants must be local to the Suwanee/Duluth area at this time.
