What are the responsibilities and job description for the Manager, Site Operations position at IDR, Inc.?
IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.
Position Overview for the Manager, Site Operations:
- Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
- Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
- Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
- Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
- Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability
Requirements for the Manager, Site Operations:
- 5 years of experience in eCommerce, digital/site operations, or website support in a business environment
- Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
- Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
- Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
- Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.