What are the responsibilities and job description for the IT Support Technician II position at IDR, Inc.?
IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Café environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions.
Position Overview for the IT Support Technician II:
- Provide onsite desktop support and troubleshooting for end users at a government agency location
- Interact with users in a walk-up IT Café setting, delivering excellent customer service
- Own user issues from initial contact to resolution, ensuring timely and effective support
- Collaborate with help desk teams to resolve Tier 1–2 technical problems
- Demonstrate strong communication skills and maintain a customer care philosophy
Requirements for the IT Support Technician II:
- Customer/solution ownership, an overall drive for excellence
- Team focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Compensation Details: $31.03/hr W2
Salary : $31